FAQ - Vacuum Accessories Questions Answered
Frequently Asked Questions
Everything you need to know about vacuum accessories and ordering from Cleaningmarkets
🛒 Ordering & Shipping
How do I place an order?
Browse our collections or use the search bar to find your product. Add items to your cart and proceed to checkout. We accept credit cards, PayPal, and other payment methods.
How long does shipping take?
Orders are processed within 24 hours. Shipping typically takes 3–7 business days depending on your location. You will receive a tracking number by email once your order ships.
Do you ship internationally?
Yes! We ship to select countries worldwide. Check our shipping policy for the full list of destinations and rates.
Can I track my order?
Yes. Once your order ships, you will receive an email with a tracking number. You can also log in to your account to view order status.
My order has not arrived. What should I do?
First, check your tracking number. If the package is delayed beyond the estimated delivery date, contact us and we will investigate with the carrier.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, return it within 30 days for a full refund. See our refund policy for details.
How do I return an item?
Contact us with your order number and reason for return. We will provide return instructions and a shipping address. Once we receive the item, we will process your refund within 3–5 business days.
I ordered the wrong part. Can I exchange it?
Yes! Contact us within 30 days. You will need to return the incorrect item, and we will ship the correct part once we receive it. You pay return shipping; we cover the replacement shipping.
Do you charge a restocking fee?
No. We do not charge restocking fees for returns within the 30-day window, provided the item is in new, unused condition.
🔧 Product Compatibility
How do I know if a part fits my vacuum?
Each product page lists compatible models. You can also use our search tool to find parts by entering your vacuum model number (e.g., "Dyson V11" or "Shark Navigator NV356E").
Are your parts compatible with OEM parts?
Yes! All our parts are precision-engineered to match OEM specifications. They are designed to fit and perform just like original parts — at a fraction of the cost.
What if I am not sure which part I need?
Contact us with your vacuum model and a description or photo of the part you need. Our team will help you identify the right replacement.
Do you sell genuine OEM parts?
We sell high-quality compatible parts that match OEM specifications. These are not branded as OEM but offer the same fit and performance at a lower price.
💳 Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment methods.
Is my payment information secure?
Yes. All transactions are encrypted using SSL technology. We never store your full credit card number on our servers. Payments are processed through Shopify, a PCI-compliant payment platform.
Do you charge sales tax?
Sales tax is calculated based on your shipping address and local tax laws. The exact amount will be shown at checkout before you complete your purchase.
🏢 Company Information
Who is Cleaningmarkets?
Cleaningmarkets is an online retailer specializing in compatible vacuum accessories and replacement parts. We help homeowners save money on quality parts for Dyson, Shark, iRobot, Xiaomi, Karcher, and more. Learn more about us.
Do you offer wholesale pricing?
Yes! We offer wholesale pricing for bulk orders. Email us with your requirements for a custom quote.
How can I contact customer support?
Email us at support@cleaningmarkets.com or use the live chat on our website. We respond within 24 hours. See our contact page for more options.
Still Have Questions?
We are here to help! Contact us and we will respond within 24 hours.